MEGAPOLIS BRAND prides itself on its durable and comfortable design, the oversized hoodies were designed for satisfaction.
It is absolutely important to us that you are completely satisfied with your purchase, which is why we offer a store credit if the item/s are returned to us within 30 days from the date of purchase, this resolution applies if;
- You are not satisfied with the quality,
Please be advised this resolution is subject to change once it has passed quality control via the returns team at our warehouse provided that:
- The item is unworn and in original condition with all the tags still attached
- The item has absolutely no marks or stains (including makeup and spray tan)
- The item is returned to us within 30 days from delivery date
- The item does not have any odour (including deodorant, perfume, body odour or washing powder)
- A receipt and proof of purchase is available
MEGAPOLIS BRAND reserves the right to reject returns beyond the return period limit, or items which are not in the original condition in which they were received. If this is the case, the package will be simply returned back to the customer and any shipping costs involved will not be covered by MEGAPOLIS BRAND.
NEED TO RETURN YOUR ORDER?
The costs are the responsibility of the customer except in cases where the item is confirmed to be faulty by our team.
We will only accept returned item(s) that have been booked using our returns portal.
All returns must be made within 30 days of order date, unless otherwise specified by one of our customer service team members.
Returns will take approximately 5 – 7 business days to process through once received to the returns team at the warehouse.
A MEGAPOLIS BRAND store credit will be emailed to you in the form of a gift card, which you can use to repurchase another item! Store Credits are valid for 12 months.
Sale styles are last chance styles and will not be restocked. All products are marked to clear and not eligible for a return unless confirmed faulty by our team.
Any unauthorised Sale items which are posted back to MEGAPOLIS BRAND will be refused upon delivery and returned to the sender.
We treat every order with absolute care and pack them with precision and love to make sure they are in a good condition when delivered to you. However, in the unlikely case of an item being delivered as faulty, we will be happy to provide you with a replacement, store credit or full refund provided:
- ***The item is unworn and in original condition with all the tags still attached.
- You notify us within 7 days from delivery date via our [email protected] email including the order number, a brief description of the fault in your item(s) as well as pictures that show the item fault to be assessed by our customer service team before the item is returned.
Please note: Once your refund has been approved by our staff and a notification sent to you, it may take 5-7 business days for the funds to reflect in your account, we appreciate your patience during this period.
All refunds are processed back to their original payment method. If your refund has taken longer than the aforementioned days, please contact us at [email protected] so we can investigate further for you.
***We understand that items can sometimes be worn prior to a fault being discovered. Should this be the case for you please declare this when emailing our team. Any items sent back without tags (and prior declaration) may be returned to the sender upon further inspection.